Responsible Gambling at Sahara Sands Casino

Introduction

At Sahara Sands Casino, we believe that gaming should be an enjoyable form of entertainment. Responsible gambling means playing in a way that is safe, controlled, and within your personal limits. Our commitment under the Curaçao licence is to provide you with the information, tools, and support you need to maintain a healthy relationship with gaming.

Self-Assessment

It's helpful to recognise early signs of problem gambling. You might consider seeking support if you notice:

• Chasing losses by increasing wager amounts
• Spending more time gambling than intended
• Neglecting work, studies, or family obligations
• Feeling restless, irritable, or anxious when not gambling
• Lying about or hiding gambling activity
• Using gambling to cope with stress or emotions
• Borrowing money or selling possessions to gamble

Tools & Limits

We offer several features to help you stay in control of your play:

• Deposit Limits: Set daily, weekly, or monthly caps on your deposits.
• Session Limits: Choose the maximum time you wish to play in a single session.
• Self-Exclusion: Temporarily or permanently block yourself from accessing your account.
• Reality Checks: Receive pop-up reminders about your playing time.

How to Self-Exclude

Follow these steps to self-exclude at Sahara Sands Casino:

1. Log in to your account.
2. Go to the "Responsible Gambling" section in your profile settings.
3. Select "Self-Exclusion" and choose your exclusion period (3, 6, or 12 months, or permanent).
4. Confirm your choice. Access will be blocked immediately for the selected duration.
5. Contact support if you need assistance reversing or extending your exclusion.

External Help & Resources

If you feel you need professional advice or peer support, these Australian services can help at no cost:

• Gamblers Anonymous Australia: Peer-led meetings nationwide. Visit gamblersanonymous.org.au for local groups.
• Gambling Help Online: Confidential 24/7 chat, email and phone support at 1800 858 858.
• Lifeline: Crisis support available 24/7 on 13 11 14 or via lifeline.org.au.

Contact

If you need help, contact our support team at [email protected]. We're here to listen and guide you toward the resources that suit your needs.